Re: your mail

["steve lewis" <loki2607@hotmail.com>]

>From: Dan Brosemer <odin@cleannorth.org>
>To: steve lewis <loki2607@hotmail.com>
>CC: techies@lists.cleannorth.org
>Subject: Re: your mail
>Date: Fri, 15 Jun 2001 13:33:06 -0400
>
>On Fri, Jun 15, 2001 at 04:16:30PM -0000, steve lewis wrote:
> > Sounds fairly close to what we did.
> > thanx to you and dave for your time.
> >
> >
> > >From: Dan Brosemer <odin@cleannorth.org>
> > >To: steve lewis <loki2607@hotmail.com>
> > >CC: techies@lists.cleannorth.org
> > >Subject: Re: your mail
> > >Date: Fri, 15 Jun 2001 11:32:54 -0400
>
>Inserting this in the list archives at the same time as doing some
>user-education...
>
>Steve.  There are many good reasons to use the email lists rather than send
>mail directly to me.
>
>1.  There are other people than me who can be just as, or more, helpful.
>This case is a perfect example.  Did I come up with _any_ useful
>information?  No.  Not a shred.  The useful guidance came from Kathie and
>Dave who both found the problem independently.  Dave found it two hours
>earlier, and, so, had the two of you been communicating throught the list,
>you'd have had your printout two hours earlier, not wasted my time, and
>probably freed up some of Kathie's as well.
>
>2.  I get on the order of 500-6000 messages/day depending on the day.  To
>deal with this, I set up filtering rules, and mail coming over the Clean
>North lists gets a certain precedence.  You bypass that when you send to my
>personal address.  That creates more work for me, and it's annoying.
>
>This is why I said on Day 1 that the best ways to reach me are:
>   #1 email the appropriate list (http://lists.cleannorth.org/ is a list of
>   lists)
>   #2 email me directly
>   #3 icq for the ~4 hours/day I can be reached that way (2624301)
>   #32767 phone
>
>3.  The lists are archived at http://lists.cleannorth.org/.  Anyone can
>search them.  This is useful if we get the same problem occurring down the
>road.  Right now, there are three messages in there on this topic... 
>they're
>all from me.  I have received another six that should be in there.  After I
>send this one, that will be four in 10 messages searchable.  That seriously
>reduces the quality of that archive.
>
>4.  It's not hard!  Just hit "Reply All" instead of "Reply"!
>
>5.  It makes you think more before shoving your problem on someone else.
>It's all too easy to just fire off a question to an individual, but when
>you're sending to a group of people, and your message is going to be
>publically archived forever, you tend to to try a little harder to be 
>clear,
>concise, and intelligent.  (ie, you're more likely to report all error
>messages, and the exact details of what you're attempting to do).
>
>6.  I don't have time to do all the admin work at the office, and it
>shouldn't be expected of me.  See Mark Verber's article on how many
>full-time admins a site needs:
>http://www.verber.com/mark/sysadm/how-many-admins.html
>
>We weigh in at:
>.5 for users
>6 for OSs
>1 for machines
>0 for tight coupling
>5 subsystems
>0 additional segment
>8 security
>---
>20.5
>
>"Junior admins can handle 4 units. A really good experienced admin can hack
>8-12 units."
>
>And that's expecting someone working full-time!!!
>
>So why do people expectg me to be doing all the admin work enough that
>rather than emailing the _email_list_of_admins_, _I_ get the email???
>
>.5 for users
>3 for OSs
>1 for machines
>0 for tight coupling
>5 for subsystems
>0 for additional segments
>4 for security
>---
>13.5
>
>That will, by comparison, be relaxing.  Maybe by Monday!
>
>My point?  Other people don't mind putting in a little time too, as Jim and
>Dave, especially, have demonstrated.
>
>So when I ask you to send to the list, and not to me directly, please,
>_please_, just send to the list!  I don't think that's too much to ask.
>
>-Dan
>
>--
>"There are two limits that this standard places on the number of
>characters in a line. Each line of characters MUST be no more than
>998 characters, and SHOULD be no more than 78 characters, excluding
>the CRLF."       -- rfc2822 - Internet Message Format

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