Re: Clean North Fax is NOT DOWN

["Don McGorman" <mcgormd@hotmail.com>]

Folks:

I tried sending another test fax on Friday and the same thing happened (my 
fax machine connects and starts transmitting and then the job goes into 
'pause' mode after about fifteen seconds; this indicates that the 
transmission was incomplete and my fax machine is holding the job in memory 
and will try sending again later; I deleted the job at that point);  perhaps 
there is a problem at my end but I doubt it.

Dan says that we 'have missed precisely zero faxes'; so I'm curious has 
anyone seen any incoming fax at the CN office recently?  There used to be at 
least one or two spam faxes each week sitting on the printer regardless; if 
no fax have come off the printer then there may be a problem at the CN end.

Can someone please send a one page test fax to the CN fax number (945-0595) 
and then go to the CN office and confirm that the fax actually arrived (i.e. 
there is a hardcopy on the printer) ?  If your fax arrives then that will 
more or less confirm that the problem is a my end.

Thanks for your assistance.

Don

----Original Message Follows----
From: Kathie Brosemer <kathie@cleannorth.org>
To: Don McGorman <mcgormd@hotmail.com>, techies@lists.cleannorth.org
CC: kathie@cleannorth.org, officers@lists.cleannorth.org, 
odin@cleannorth.org,        h.harten@cityssm.on.ca
Subject: Re: Clean North Fax is NOT DOWN
Date: Thu, 08 Jun 2006 19:00:07 -0400

Hi Don,

Actually, it isn't.  Dan's checked the phone/fax logs and his reply is 
below.  Something was apparently "malformed" (whatever that means) in the 
test faxes you sent, perhaps try again.  If it happens again that you think 
the fax is down, first thing is to check the printer queue to see if there's 
something clogging the printer and preventing the fax to come through.

Apparently the faxes you had expected from others were not sent.  The logs 
show no incoming except a voice call to that number, between May 30 and 
today.  Maybe check with the sender about that.

Dan's checked fax logs and his reply is below.

kathie

--On Thursday, June 08, 2006 4:15 PM +0000 Don McGorman 
<mcgormd@hotmail.com> wrote:

> HELP!
>
> I was expecting a number of faxes that have never arrived.  Last night
> Holly confirmed that there has not been a fax printout for several weeks.

> Today I sent a one page test fax to 945-0595  that did not go through.

May 30 10:10:04.43: [11914]: REMOTE HANGUP: Normal and proper end of 
connection (code 0)
May 30 10:10:04.43: [11914]: RECV FAX: bin/faxrcvd "recvq/fax00306.tif" 
"tty03" "00000564" "" "" ""

There was one failed attempt (that looks like a voice call) between this
properly received fax on May 30 and your two tests today.

> The fax machine answers OK but the transmission does not complete.

Jun 08 11:33:09.44: [11914]: RECV FAX: bin/faxrcvd "recvq/fax00308.tif" 
"tty03" "00000566" "RSPREC invalid response received" "" ""

I don't know what your test fired at it, but it was malformed.

> If this can not be fixed quickly, perhaps we can arrange with Bell to
have
> the number 945-0595 forwarded to a fax machine at a place like Quick Copy
> where Clean North would pay to receive faxes?  The way things are is bad
> for business and its sabotaging my volunteer effort.

We have missed precisely zero faxes.  I have logs of every time that phone 
rings and every packet of fax data that flies by on it.

Jim just attempted to connect via data link without issue.

-Dan



--

When we walk to the edge of all the light we have and take the step into
the darkness of the unknown, we must believe that one of two things will
happen.  There will be something solid for us to stand on, or we will be
taught to fly.

   -- Patrick Overton